GiveDirectly has delivered more than $1B in cash directly to 2 million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026. 

Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!

Job Type: Full-time

Location: This role is fully remote but must be based in one of GiveDirectly's African countries of operation — Kenya, Uganda, Mozambique, Malawi, Rwanda, or DRC.

About this role

GiveDirectly is planning to grow delivery roughly tenfold by 2028. Getting there means changing our programs faster and more often than we ever have: consolidating country programs onto a small number of common Salesforce builds through 2027, then layering on new enrollment models — large-group barazas, remote and self-enrollment — from 2028.

Every one of those changes has to land with roughly 650 people in country operations. A new survey design is only as good as the Field Officer's understanding of it at seven in the morning, standing in a village with a tablet and no supervisor nearby. A Country Director needs to know why we changed something and what risk it carries. A Field Manager needs to know what changes about supervision and quality checks. A Field Officer needs to know exactly what to do differently tomorrow, and nothing else.

That translation work is this role. You will turn new survey designs, program changes, and system releases into training materials, live training sessions, demo videos, release notes, and internal communications pitched at the right level for each audience — from Country Director down to Field Officer.

We are looking specifically for someone who has been a Field Officer, or held a directly equivalent frontline role. Not as a nice-to-have: this role exists because materials written by people who have never run a registration are consistently too abstract, too long, and wrong about which details actually matter. You should know from experience what makes a training useful and what makes it a waste of a morning.

Your work will be anchored on the 2027 rollout — supporting the consolidation of country programs onto common Salesforce builds, which is high-volume and has real deadlines — and will absorb 2028 pilot material as those designs become real. Beyond that, you will be a genuinely useful pair of hands to a small, fast-moving product team: expect a meaningful share of your time to go to ad-hoc support that doesn't fit neatly in a job description.

We work across English, Portuguese and French. Materials that only exist in English do not reach Mozambique or DRC, and translating them after the fact is slow and lossy. We need someone who can write well in English and work in at least one of Portuguese or French.

Explicitly not in scope:

• Designing the programs or surveys themselves — owned by the 2028 Design Lead, the STPM, Large Transfers, and the Senior Director, Product; this role makes those designs usable, and will often be the first person to notice when a design isn't explainable

• Salesforce configuration and technical build work — owned by the Technical Program Managers

• Deciding which change requests get built and when — owned by the STPM, Large Transfers

• Staff development, onboarding, and performance training — owned by the People team; this role covers product and program training only

Reports to: Carolina Toth, Senior Director, Product

Level: Open band — Associate to Manager, depending on the candidate. We would rather find the right person than fill a predetermined level. A candidate with deeper field experience, stronger writing, and the judgment to run their own queue and push back on a poorly explained design will be brought in at the higher end, with correspondingly more independence.

Day-to-day work assignment: Requests come primarily from the STPM, Large Transfers (2027 build rollout) and the 2028 Design Lead, with the Senior Director, Product arbitrating priorities when they conflict. You are not expected to absorb every request that arrives — part of the job is flagging when the queue is over capacity.

Travel Requirement: Regular — roughly once per quarter at minimum, and more during rollout waves, to deliver training in person and to see how materials actually perform in the field.

What you'll do

• Build the training materials that make new designs usable in the field

• e.g., turning new survey designs, program changes, and Salesforce releases into practical training decks, job aids, quick-reference sheets, and step-by-step guides — written for someone who will use them on a tablet in the field, not read them at a desk

• Write internal communications pitched to the level of the reader

• e.g., taking a single change and producing the version each audience actually needs: the why and the risk for a Country Director; the timeline, staffing and cost implications for a Program Director; what changes about supervision and quality checks for a Field Manager or