About Welo Global

Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com

Job Reference: #LI-JC1

Job Description

Leads complex quality analysis, program coordination, and process optimization. Owns client reporting for assigned projects and mentors junior staff. Shared accountability with Project Managers.

Job Description Key Responsibilities

Build and maintain quality dashboards (throughput, accuracy, error mix, trend lines) and share concise summaries.

Perform sampling and guideline-adherence checks; log defects with categorization and severity.

Track corrective actions to closure; verify re-tests and document outcomes.

Coordinate training sessions and refreshers; manage attendance and quick assessments.

Keep guidelines/SOPs/rubrics current and version-controlled; manage release notes.

Prepare client-ready exports (tables, charts) with consistent formatting and footnotes.

Liaise with PMs and Ops to align timelines and inputs for reporting and audits.

Manage access requests and permissions for QA tools and folders.

Support vendor coordination (checklists, SLAs, documentation requests).

Identify minor process gaps and suggest simple fixes (templates, checklists).

Education

Bachelor’s degree in Linguistics or a related language field strongly preferred; degrees in Quality, Operations, Business, or Data/Engineering also considered, or equivalent experience.

Graduates of top-tier universities preferred.

Experience

3-7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.

Skills

Organization across multiple small workstreams; attention to detail.

Clear communication with internal teams, vendors, and PMs.

Good use of spreadsheets and task boards; basic BI familiarity is a plus.

Applies SOPs and QA checks consistently; escalates risks early.

Operates independently day to day in a remote environment.

Scope & Autonomy

Manages small/medium quality workstreams within defined processes.

Independent in routine decisions; seeks guidance for non-standard items.

Collaboration with cross-functional teams.